5 Working with devices

A device is an item such as a smart card, USB token, virtual smart card, or mobile device (cellphone or tablet) that can hold information about the person who has been issued the device, such as certificates and applets.

The MyID Operator Client allows you to work with devices in the following ways:

• You can create a request for a new device.

  See section 4.8, Requesting a device for a person.

• You can search for a device.

  See section 5.1, Searching for a device.

• You can read a device attached to the PC.

  See section 5.2, Reading a device.

• You can request a replacement device.

  See section 5.3, Requesting a replacement device.

• You can request a renewal for a device that is near expiry.

  See section 5.4, Renewing a device.

• You can cancel a device.

  See section 5.5, Canceling a device.

• Reset the PIN for the device using the Reset Card PIN workflow in MyID Desktop.

  See section 5.6, Resetting a device's PIN.

• Carry out an assisted activation using the Assisted Activation workflow in MyID Desktop.

  See section 5.7, Activating a device.

• Erase a device using the Erase Card workflow in MyID Desktop.

  See section 5.8, Erasing a device.

• Unlock the device using the Unlock Credential workflow in MyID Desktop.

  See section 5.9, Unlocking a device.

• You can send an authentication code to a person so they can activate their device.

  See section 5.10, Sending an authentication code to activate a device.

• You can send a code to a person so they can unlock their device.

  See section 5.11, Sending a code to unlock a device.

• Update your own device using the Collect My Updates feature in the Self-Service App.

  See section 5.12, Updating a device.

• Completely re-encode a card using the Reprovision Card workflow in MyID Desktop.

  See section 5.13, Reprovisioning a device.